Team Manager (with German)

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NieokreśloneHybryda·KatowiceFull-time

#476334·Dodano 2 dni temu·0

Źródło: Capgemini

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Tech Stack / Keywords

KPIsGenAIExcel

Podsumowanie oferty

You will lead a team delivering services, overseeing service delivery, operational efficiency, and customer satisfaction. The role combines people leadership, operational management, and customer engagement.

Wymagania

Fluent German (C1) and communicative English (B1/B2).
Experience leading teams in service delivery, operations, customer service, or IT support environments.
Strong people management and coaching skills.
Experience managing service performance through KPIs and operational metrics.
Ability to build effective relationships with customers and stakeholders.
Strong communication, problem-solving, and decision-making capabilities.
Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
Continuous improvement mindset and focus on service quality.

Obowiązki

Lead, coach, and support team members in achieving individual and team goals.
Ensure services are delivered in line with agreed service levels and quality standards.
Monitor team performance and implement improvements when needed.
Manage resource planning, workload allocation, and staffing requirements.
Conduct performance reviews and support employee development plans.
Act as the main escalation point for operational issues and customer concerns.
Build strong relationships with customers, stakeholders, and internal teams.
Drive continuous improvement initiatives to enhance efficiency and customer experience.
Ensure compliance with company policies, security standards, and operational procedures.
Support recruitment, onboarding, and retention activities.

Benefity

Medical care with Medicover, private life insurance, and a sports card.
Therapeutic support through the Capgemini Helpline.
Access to over 70 training tracks with certification opportunities on the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and training.
Development programs, including Connected Manager.
Continuous feedback and ongoing performance discussions supported by GetSuccess.
Home office package including a laptop, monitor, and chair.

Szkolenia wewnętrzne

Kursy językowe

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Inne informacje

The recruitment process includes an interview assessing leadership experience, communication skills, and service management capabilities.

Capgemini

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