Service Level and Reporting Manager (with German)

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NieokreśloneHybryda·GdańskFull-time

#476342·Dodano wczoraj·0

Źródło: Capgemini

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Tech Stack / Keywords

SLAOLAKPIPower BITableauExcelServiceNow ReportingITIL

Podsumowanie oferty

The Service Level & Reporting Manager defines, monitors, and reports service performance across internal teams and external service providers. The role tracks SLAs, OLAs, and KPIs, and provides data-driven insights to support service improvement.

Wymagania

Bachelor's degree in Business Administration, Information Technology, Data Analytics, or a related field.
Experience in Service Management, Service Delivery, Reporting, Business Intelligence, or IT Operations.
Strong understanding of SLA, KPI, and performance management frameworks.
Experience with reporting and visualization tools such as Power BI, Tableau, Excel, or ServiceNow Reporting.
Familiarity with ITIL practices and service governance models.
Experience working with large datasets and performance analytics.
Fluent German and English language skills.

Nice to have:

Knowledge of supplier and vendor performance reporting.

Obowiązki

Define, maintain, and govern service performance metrics, SLAs, OLAs, and KPIs.
Monitor service performance and identify trends, risks, and improvement opportunities.
Develop and deliver regular operational, management, and executive performance reports.
Analyze service data and provide actionable insights to stakeholders and leadership teams.
Collaborate with Service Delivery, Operations, Supplier Management, and Business teams to improve service outcomes.
Ensure accurate data collection, validation, and reporting processes.
Drive service review meetings and present performance results, risks, and improvement plans.
Support service governance activities, audits, and compliance requirements.
Create dashboards and reporting frameworks using enterprise reporting tools.
Lead continuous service improvement initiatives based on performance analysis and customer feedback.
Manage reporting automation and data quality enhancement projects.

Benefity

Medical care with Medicover, private life insurance, and a sports card.
Access to a helpline offering therapeutic support.
Access to over 70 training tracks with certification opportunities, including GenAI, Excel, Business Analysis, and Project Management, on the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and trainings.
A home office package including a laptop, monitor, and chair.
Continuous feedback and ongoing performance discussions supported by the GetSuccess performance management tool.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Szkolenia wewnętrzne

Capgemini

755 aktywnych ofert

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