Global Service Owner - End-User Device Services (f/m)

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SeniorHybryda·WarszawaFull-time

#476430·Dodano wczoraj·0

Źródło: Bosch Group

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Tech Stack / Keywords

Device-as-a-Service (DaaS)Workplace-as-a-Service (WaaS)endpoint managementautomationanalyticsAI

Podsumowanie oferty

As Global Service Owner, you will set the strategy and oversee the performance and continuous improvement of Bosch’s global end-user device portfolio, including computers, mobile devices, and printers. You will lead product and service management across the devices’ full lifecycle, with responsibility for service quality, suppliers, costs, and customer value.

Wymagania

Experience in product or service management for complex global products, services, or platforms involving multiple stakeholders.
End-to-end ownership of large-scale IT, workplace, infrastructure, or managed service portfolios, including strategy, roadmap development, performance steering, lifecycle management, and continuous improvement.
Experience in commercial steering and financial management, including budget planning, cost optimization, business case development, and financial performance management.
Experience in supplier and vendor management, including performance steering, governance, commercial discussions, and contract-related collaboration.
Experience transforming services, operating models, organizations, or supplier ecosystems in complex global environments.
Experience building capabilities in product management, service management, vendor management, customer success, or performance management.
Ability to work effectively in global, matrixed, and multicultural organizations with internal and external partners.
Strategic thinking and the ability to translate strategy into operational execution.
Business acumen and ability to balance quality, cost, risk, standardization, and customer value.
Ability to think end-to-end across service value chains, functions, and organizational boundaries.
Customer- and user-centric mindset, with a focus on sustainable business value.
External market orientation and ability to use industry benchmarks and market insights to develop pragmatic solutions.
Stakeholder management and communication skills, including the ability to simplify complex topics and create shared understanding and direction.

Nice to have:

Experience managing the lifecycle of end-user devices, such as laptops, desktops, mobile devices, printers, or comparable hardware portfolios.
Experience with Device-as-a-Service (DaaS), Workplace-as-a-Service (WaaS), or comparable service delivery models.
Experience with hardware procurement, contract negotiations, large-scale device provisioning, refresh, return, and retirement processes.
Knowledge of endpoint and device management.
Experience using automation, analytics, AI, self-service, or shift-left approaches to improve service quality, user experience, and operational efficiency.
Experience in service design and customer journey management.

Obowiązki

Key Responsibilities:

Define and execute the long-term strategy for Bosch’s global end-user device portfolio.
Translate business needs, technology trends, market benchmarks, and customer feedback into a portfolio roadmap.
Own the commercial success of the portfolio.
Own the end-to-end service perspective across the device lifecycle, from planning and demand management through procurement, provisioning, operation, support, refresh, and return.
Drive continuous improvement across the value chain, balancing local business requirements, global standardization, user experience, cost efficiency, security, and compliance.
Steer strategic suppliers, service providers, and technology partners, ensuring reliable service delivery, performance transparency, and contractual alignment.
Build and develop a product and service management organization.
Capture and prioritize local requirements and operational feedback, and integrate them into global portfolio development and service optimization.

Benefity

Annual bonus.
Flexible working hours.
Referral Bonus Program.
Copyright costs for IT employees.
Access to professional trainings, including language courses, conferences, and webinars.
Private medical care and life insurance.
Cafeteria system benefits, including MultiSport, shopping vouchers, and cinema tickets.
Prepaid lunch card.
Benefits for families, such as summer camps for children.
Non-working day on December 31.

Premie

Elastyczne godziny

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Kursy językowe

Budżet konferencyjny

Płatny urlop

Bosch Group

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