Atlassian Support Engineer – Middle

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MidZdalnie·WarszawaFull-time

#478367·Dodano wczoraj·1

Źródło: SOFTSWISS

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Tech Stack / Keywords

JiraJira Service ManagementConfluenceScriptRunnerGroovyJQLREST APIsJSONAutomation for JiraAssets

Podsumowanie oferty

You'll support and improve SOFTSWISS's Atlassian platforms for internal teams and business processes. The work focuses on Jira and Confluence configurations, service-management workflows, automation, and integrations with corporate systems.

Wymagania

Hard skills:

At least 2 years of practical Jira administration experience, including Data Center and Jira Service Management.
English at B1+ level for documentation and ticket communication, and native-level Russian for workplace communication.
Understanding of Jira Cloud and Confluence Cloud, with hands-on experience working with both platforms.
Solid understanding of workflows, schemes, screens, field configurations, project roles, and permission models, including configurations shared across multiple projects.
Practical experience configuring Jira Service Management request types, forms, portals, queues, SLAs, and customer access.
Experience administering Confluence spaces, pages, groups, and restrictions, and troubleshooting access issues.
Ability to create and troubleshoot Automation for Jira rules and use JQL and smart values.
Practical ScriptRunner experience, including reading and modifying existing Groovy scripts and diagnosing errors.
Understanding of REST APIs, HTTP, JSON, and webhooks, and ability to investigate authentication, service account permissions, integration payloads, and responses.
Basic practical experience with Assets, including objects, attributes, relationships, permissions, and using Assets data in Jira processes.
Ability to translate user requests into clear requirements and acceptance criteria, identify inconsistencies, track dependencies and deadlines, communicate blockers, and explain options to technical and business teams.
Careful handling of access permissions, personal data, and public and internal comments.

Nice to have:

Advanced Groovy and ScriptRunner experience, including custom scripts and complex existing logic.
Experience creating and maintaining eazyBI reports, configuring data imports, and managing report access.
Experience with Tempo, BigPicture, Email This Issue, or Smart Checklist.
Experience with HiBob–Jira–Tempo, Jira–Slack, Jira–GitLab, or similar integrations.
Participation in project or space migrations and consolidation, including validating permissions, data, macros, apps, and scenarios after migration.
Experience migrating Jira or Confluence from Server/Data Center to Cloud.
Experience supporting SSO integrations in collaboration with an IAM team.

Obowiązki

Configure Jira projects, workflows, fields, screens, schemes, roles, and notifications to support team processes.
Develop Jira Service Management portals, request types, forms, queues, SLAs, approvals, routing, and automated issue creation.
Manage access in Jira and Confluence, and investigate visibility issues affecting tickets, comments, and data.
Build and maintain automation using Automation for Jira rules and existing ScriptRunner/Groovy solutions.
Support integrations and data exchange using REST APIs, webhooks, JSON, Slack, and email notifications.
Investigate issues in Jira, Confluence, and their apps by reproducing problems, reviewing configurations, logs, and automation results, and identifying causes.
Own requests through to a confirmed outcome: clarify requirements and dependencies, agree on changes, verify scenarios and exceptions, document solutions, and coordinate validation with stakeholders.

Benefity

Private health insurance.
Sports benefits.
Comprehensive Mental Health Program.
Free online English lessons and local language courses.
Paid time off and maternity leave support.
Referral program rewards.
Upskilling and internal workshops.
Participation in professional conferences and corporate events.

Opieka zdrowotna

Karta sportowa

Kursy językowe

Płatne święta

Premie

Szkolenia wewnętrzne

Budżet konferencyjny

Spotkania integracyjne

Inne informacje

Applicants must be located in Poland.

SOFTSWISS

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