Product Support Consultant

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SeniorOn-site·WrocławFull-time

#478715·Dodano 2 dni temu·0

Źródło: Google

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Tech Stack / Keywords

Google AdsGoogle Hotel CenterAction CenterLarge Language Models LLMsGeminiAI

Podsumowanie oferty

Provide high-touch technical support for top advertisers and travel partners using Google Ads products. Resolve complex issues involving Google Hotel Center and Action Center, and integrate AI-powered workflows into the support lifecycle.

Wymagania

Bachelor’s degree or equivalent practical experience.
5 years of experience in technical project management or a customer-facing role.
Experience with project and program management and working across cross-functional teams.
Experience using quantitative and qualitative data to generate insights and deliver solutions.
Experience with Large Language Models (LLMs) and agentic AI tools (e.g., Gemini) to enhance operational efficiency and problem-solving.

Nice to have:

Master’s degree in Business, Statistics, Economics or a related field.
5 years of experience managing projects and working with analytics, software coding or customer-side web technologies.
Strong analytical and written/verbal communication skills.

Obowiązki

Deliver customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers, sales teams, agencies and partners.
Resolve complex technical issues related to Google Hotel Center and Action Center, including data feeds, price accuracy and inventory ingestion.
Advocate for Large Customer Sales travel partners by surfacing systemic product issues to Product and Engineering teams and pushing for critical bug fixes.
Analyze data and insights to create action plans addressing root causes for top customers, focusing on knowledge management, operational improvements, account reviews and product adoption.
Integrate AI-powered workflows into the support lifecycle to improve response times and resolution quality for top advertisers.

Benefity

15% bonus target.
Equity.

Premie

Udziały pracownicze

Google

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