Junior Desktop Support Technician (f/m/x)

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JuniorOn-site·KrakówFull-time·Umowa o pracę·Umowa zlecenia·B2B

#480483·Dodano wczoraj·0

Źródło: theprotocol.it

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Tech Stack / Keywords

Microsoft OfficeWindows ServerCiscoCompTIA Security+ITIL

Podsumowanie oferty

Provide IT technical support to local and global end users, handling support tickets and helping install and upgrade desktop and mobile devices. The role uses Microsoft Windows 11, Microsoft 365, Microsoft Office, and Cisco video conferencing technology.

Wymagania

Minimum 1–2 years of IT client support experience in a business environment.
Familiarity with remote user support and resolving support tickets.
Proficiency with Microsoft Windows 11, Microsoft 365, and Microsoft Office.
Experience troubleshooting and resolving hardware problems and conflicts.
Familiarity with Cisco video conferencing technology and collaboration tools such as Zoom and MS Teams.
Strong verbal communication skills and ability to work well in a team environment.
Advanced level of English and Polish.
Ability to work five working days from the office.

Nice to have:

ITIL, Microsoft, or CompTIA certificates.

Obowiązki

Provide IT technical support to end users locally in Cracow and globally.
Manage the global helpdesk hotline to ensure timely resolution of client calls.
Liaise with systems support personnel to ensure adequate hotline coverage.
Assist with implementing systems projects and upgrades.
Develop and document technology operational procedures and equipment.
Build and report on service KPIs.
Support and troubleshoot audiovisual technologies, including video conferencing and IPTV.
Liaise between global systems technical staff and end users during troubleshooting.

Benefity

Profit sharing with workers.
Private healthcare and a benefits cafeteria platform.
Car discounts.
PLN 1,000,000 per year to support workers’ ideas, passions, and voluntary actions.
Meetups, webinars, a training platform, and a technology blog.

Opieka zdrowotna

Udział w zyskach

Inne informacje

Recruitment stages: send your CV; discuss your expectations; learn about the projects and choose one; start working with Sii.

Sii

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