Accenture

Salesforce Service Cloud Manager Song (GN)

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SeniorZdalnie·WarszawaFull-time

#259257·Dodano 10 miesięcy temu·5

Źródło: Accenture

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Tech Stack / Keywords

SalesforceCloudSparkNetworkAWS Microsoft DynamicsAISAP

Firma i stanowisko

Accenture is a leading global professional services company serving clients in more than 120 countries. The role is within Accenture's Global Network SONG practice, a part of the Europe Strategy & Consulting division. This practice focuses on marketing, commerce & sales, and service functions, delivering transformative strategies for large multinational clients. The Poland GN Consulting Hub includes locations in Warsaw, Kraków, Wrocław, Łódź, and Gdańsk.

Wymagania

Minimum Master’s degree.
5+ years of experience within Consulting (preferred) and/or other industry sectors.
5+ years of experience working on Salesforce Service Cloud; exposure to SAP CRM and Microsoft Dynamics 365 is a plus.
Solid knowledge and experience leading digital customer service transformations and customer experience design.
Experience with service and contact center tools including AWS, Genesys, Google, NICE, Sprinklr, Salesforce, and ServiceNow.
Excellent English communication skills (written and spoken).

Obowiązki

Planning, designing, and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.
Serving as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365) and providing guidance on transformation projects.
Proactively enhancing skills in quality monitoring, WFM, gamification, and AI-powered customer experiences.
Leveraging deep industry-specific process knowledge working with Fortune 500 clients.
Embracing new opportunities and maintaining updated certifications.

Benefity

Permanent employment contract.
Individual support from a People Lead and access to coaching sessions.
Extensive training package including soft skills, technical, language training, e-learning platforms, GenAI training, and course co-financing.
Employee Assistance Program offering legal, financial, and psychological consultations.
Eligibility for Employee share purchase plan with quarterly dividends.
Paid employee referral program.
Private medical care and life insurance.
Access to MyBenefit platform including the Multisport card.
Company car.

Concierge

Płatny urlop

Dofinansowanie szkoleń

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Premie

Udziały pracownicze

Spotkania integracyjne

Inne informacje

Candidates must have willingness and ability to work at client locations mostly across Europe and the Middle East for short or long-term assignments despite mostly remote work. Accenture is an equal opportunity employer committed to inclusion and diversity. By applying, candidates consent to personal data processing under GDPR.

Accenture

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