Accenture

The Strategy & Consulting Gen AI Agentic Innovation Consultant - SONG (GN)

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SeniorZdalnie·WarszawaFull-time

#276272·Dodano 9 miesięcy temu·3

Źródło: Accenture

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Tech Stack / Keywords

AISparkNetworkGenAI LLMBlueprintsAgileArchitecture

Firma i stanowisko

Accenture is a leading global professional services company with approximately 791,000 people serving clients in more than 120 countries. The role is within Accenture Strategy & Consulting’s Global Network SONG practice, which focuses on marketing, commerce & sales, and service functions, supporting transformative strategies that enhance business performance and customer experience. The Global Network part is a multinational, cross-cultural team based at key locations across Europe, including Poland cities Warsaw, Kraków, Wrocław, Łódź, and Gdańsk.

Wymagania

6-9 years of experience with at least 3 years in Customer Service operations and Contact Center channels
In-depth knowledge of Customer Service Strategy implementation, Conversational AI and agent enablement
Excellent analytical and problem-solving skills with a data-driven mindset
Familiarity with project management methodologies such as Agile and Waterfall
Exceptional communication and interpersonal skills to engage effectively with clients and stakeholders
Ability to work in high-paced, complex projects understanding industry-specific service processes
Hands-on experience with Agentic solutioning, conceptual architecture design, LLMs and Gen AI frameworks (Claude, Open AI, Anthropic, Llama, Vertex etc.)
Basic understanding of SQL, Python, MS Office, and knowledge of visualization tools like Tableau and Power BI preferred
Ability to articulate and measure business value of recommendations and KPI improvements
Preferable techno-functional experience on AWS, Google Cloud, Salesforce CRM, Microsoft Copilot, Cognigy, Cresta
Hands-on experience with AI-native CX and conversational platforms such as Sierra, Cresta, Kore.ai, PolyAI, Uniphore, MavenAGI
Strong consulting background developing client-centric solutions combining technology, AI, and data
Experience in cross-functional collaboration with technical and business teams
Experience working with clients across industries like Telco, S&P, Resources, Retail, Finance, Lifesciences

Obowiązki

Gather and translate business requirements, analyze processes and design solutions for service design and implementation programs with Gen AI and agentic plays
Support strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, next-gen operating models, and process designs
Act as a Business Analyst, Product Owner or functional consultant as part of service strategy, design and implementation
Help leaders drive client conversations on leveraging large language models and their agentic capabilities to build business opportunities
Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement scalable solutions
Develop knowledge of Gen AI trends, agent framework, AI workflow automation, LLM Models, and prompt engineering
Guide clients through design and implementation of future-fit service blueprints leveraging cutting-edge technology and AI
Establish business value cases linking Gen AI digital innovation to KPIs such as productivity, revenue, and customer satisfaction
Build strong client relationships, influencing decision-making and guiding clients through digital transformation in service

Benefity

Permanent employment contract
Individual support from a People Lead and professional development path with coaching sessions
Extensive training package including soft skills, technical, language courses, access to e-learning, Gallup test, GenAI training, and course co-financing
Employee Assistance Program with legal, financial, and psychological consultations
Eligibility for Employee share purchase plan with quarterly dividends
Paid employee referral program
Private medical care and life insurance
Access to MyBenefit platform including Multisport card
Company car provided

Płatne święta

Szkolenia wewnętrzne

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Premie

Płatny urlop

Udział w zyskach

Parking dla aut

Udziały pracownicze

Inne informacje

The role mostly delivers work remotely but requires willingness and ability to travel to clients' offices across Europe, the Middle East, and other locations for short or long term assignments. Accenture practices equal opportunity employment and complies with non-discrimination laws including those in Poland. Candidates provide consent for personal data processing under GDPR for recruitment purposes.

Accenture

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