Technical Account Manager, Independent Software Vendors, EMEA Central, AWS Enterprise Support

Amazon Web Services (AWS) is a fast-growing organization. The role supports Independent Software Vendors customers who sell software solutions built using AWS services. The Senior Technical Account Manager (TAM) acts as a trusted advisor and operational excellence expert for Enterprise Support ISV customers, helping them maximize value from cloud technology.

• Experience in a similar role such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect
• Experience in operational parameters and troubleshooting in four or more of the following domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in distributed systems, Scripting & Automation, Container technologies, AI, ML
• Internal enterprise or external customer-facing experience with ability to articulate to senior customer stakeholders at Director, VP, C-level
• Ability to manage multiple tasks and projects in a fast-paced environment
• Proficiency in professional oral and written communication, including presenting to decision-makers
• Track record influencing management in technical, operational, and strategic decisions
• Experience in operational services or support environment
• Hands-on experience with AWS services and/or other cloud offerings
• Experience with SaaS, multi-tenant architectures, and deployment automation is a plus

• Guide, consult, provide technical guidance and advocate for the customer within AWS
• Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
• Develop trusting relationships with customers, understanding both their business needs and technical challenges
• Drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management
• Consult with a range of stakeholders from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Amazon is an equal opportunities employer. Recruiting decisions are based on experience and skills. Privacy Notice applies regarding personal data. Inclusive culture with workplace accommodations available for disabilities during application and hiring process.