Flosum

Technical Enablement & Documentation Lead (Poland)

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SeniorZdalnieFull-time

#358491·Dodano 5 miesięcy temu·5

Źródło: Flosum

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Tech Stack / Keywords

Salesforce DevOpsSecurityBlueprintsCI/CDCloud

Firma i stanowisko

Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. The company helps enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. Flosum is investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform.

Wymagania

5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.
Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.
Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.
Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).

Preferred Qualifications:

Salesforce Administrator or Platform Developer certification.
Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.).
Background in instructional design or video-based learning production.

Obowiązki

Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).
Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.
Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.
Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

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