Reply Polska

Microsoft Dynamics Contact Center Senior Consultant

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SeniorHybryda·KatowiceFull-time

#364423·Dodano 6 miesięcy temu·5

Źródło: Reply Polska

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Tech Stack / Keywords

Microsoft DynamicsArchitectureTestingGoNetworkingSOLID AgileNetwork

Firma i stanowisko

Cluster Reply is the Reply Group company specializing in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence.

Wymagania

Successfully completed a degree in computer science, mathematics, physics, or a comparable field of study.
Strong hands-on experience with Microsoft Dynamics 365 Customer Service / Contact Center.
Solid understanding of omnichannel concepts (digital channels, workload, routing).
Experience in enterprise CRM and contact center implementations.
Structured, solution-oriented working style.
Very good Polish and English skills; German is a plus.
Open to hybrid work, with 1 day per month at our Katowice office.

Nice to have:

Experience in manufacturing or industrial enterprises.
Microsoft Dynamics 365 certifications.
Experience working in agile project environments.

Obowiązki

Configure and implement Microsoft Dynamics 365 Contact Center features.
Design and implement routing, queues, and case management concepts.
Support integration with surrounding CRM and business systems.
Act as senior delivery consultant within the project team.
Support testing, go-live and hypercare phases.
Create documentation and support knowledge transfer.

Benefity

Motivizer Benefits Platform with a monthly budget of 550 PLN to choose medical care package, meal tickets, sports cards, cinema tickets, shop vouchers, discounts, and more.
Access to a multi-language learning platform for language courses.
Regular and systematic training opportunities both internally and from external providers.
Cooperation within an internal community including networking events, coding challenges, and company parties.

Dofinansowanie szkoleń

Kursy językowe

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