IT Analyst (Italian speaking)

Hermes Reply specializes in architectural and technological solutions, Application Maintenance services for the Automotive & Manufacturing sector, and management consulting. By combining in-depth knowledge of production processes, Industry 4.0 technologies, delivery capabilities, and strategic vision, Hermes Reply supports its clients on their digital transformation journey, enabling the adoption of digital enablers and achieving both short-term results and long-term success.

• Bachelor/Master’s degree, preferably in computer science or comparable studies
• Very good knowledge of Italian language
• Good knowledge of English and Polish languages
• Availability to work in shifts and on-call
• Minimum experience in ticket management is required
• Knowledge of PL/SQL is a valuable plus
• Availability to work in a hybrid mode or remotely with at least one visit to the office per quarter

• Provide 2nd line support for Automotive & Quality applications installed in customers' plants, including workaround, resolution, analysis, and escalation for complex tickets
• Provide 1st line support for advanced logistics processes using ticketing tools such as JIRA and Team Foundation Server
• Manage end-to-end communication with the client