Servicenow Administrator

Cyclad is an international consulting company specializing in IT/ICT sectors, providing outsourcing services in HR and IT across various industries including Banking, Aviation, Travel, Cybersecurity, and BPO.

• 5+ years of professional IT experience, including 2+ years as a ServiceNow Administrator
• Hands-on experience in ServiceNow administration and configuration
• Strong knowledge of ServiceNow product portfolio and Service Management processes
• Experience with requirements analysis and project support
• Knowledge of integration technologies: REST, SOAP, SSO, LDAP, Web Services
• Understanding of complex IT systems and interoperability
• Familiarity with IT security standards
• Experience creating technical documentation and SOPs
• Strong analytical skills, attention to detail, and problem-solving mindset
• Good communication skills and English at minimum B2 level
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) or equivalent

Nice to have:

• Experience with ServiceNow on-premise environments
• Experience in solution design or architecture support
• Exposure to process standardization and governance initiatives

• Administer and maintain the ServiceNow platform, ensuring stability, performance, and security
• Configure and optimize ServiceNow modules including ITSM
• Analyse requirements and support implementation of new functionalities
• Ensure proper integration with external systems (REST, Web Services, SSO, LDAP)
• Maintain platform consistency, alignment, and configuration quality standards
• Support incident resolution, troubleshooting, and system improvements
• Create and maintain technical documentation, SOPs, and knowledge base articles
• Contribute to gap analysis and continuous improvement initiatives
• Support BCMS-related activities including documentation and process alignment
• Collaborate with technical teams and stakeholders across the organization