Servicenow Developer

Cyclad is an international consulting company specializing in IT/ICT sectors, providing outsourcing services in HR and IT across industries such as Banking, Aviation, Travel, Cybersecurity, and BPO.

• 5+ years of professional IT experience, including 3+ years in a similar ServiceNow role
• Hands-on experience in ServiceNow development, configuration, and maintenance
• Strong understanding of ServiceNow platform and its product ecosystem
• Experience in custom solution development and DevOps environments
• Knowledge of Service Management processes
• Experience with integrations (REST, SOAP, SSO, LDAP, Web Services)
• Understanding of IT security standards and complex system environments
• Ability to analyze requirements and support technical solution design
• Strong analytical thinking, attention to detail, and problem-solving skills
• Good communication skills and English at minimum B2 level
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) or equivalent

Nice to have:

• Experience with ServiceNow on-premise environments
• Knowledge of MariaDB, performance tuning, and backend maintenance
• Experience in solution design and architecture support

• Develop and implement ServiceNow configurations and customizations
• Analyze business needs and advise on new platform functionalities
• Design and develop custom solutions within ServiceNow
• Perform testing, validation, and code reviews to ensure quality and stability
• Collaborate with architects and administrators on development projects
• Maintain and manage ServiceNow instance, ensuring performance and security
• Support integrations with external systems (REST, Web Services, SSO, LDAP)
• Troubleshoot incidents and implement bug fixes and improvements
• Create and maintain technical documentation, SOPs, and knowledge base articles
• Contribute to continuous improvement, risk management, and platform optimization