ServiceNow Project Manager - Contract Role

Our client is a global technology consultancy specialising in enterprise digital transformation and ServiceNow implementations. They work with major organisations across multiple sectors, delivering complex projects that improve operational efficiency and service delivery. The company has a strong focus on Agile methodologies and continuous improvement, delivering high-quality solutions on time and within budget. The role is based in Warsaw and involves working with experienced ServiceNow architects and cross-functional teams on enterprise-scale implementations.

• 8-10 years of project management experience.
• Proven experience in ServiceNow project delivery, scoping and coordination.
• Strong understanding of risk and issue management practices.
• Demonstrated Agile delivery execution experience.
• Experience with capacity planning, sprint management and backlog prioritisation.
• Working knowledge of ServiceNow PPM, PMO and reporting tools.
• Excellent stakeholder management skills across multiple teams and organisations.
• Proven ability to handle escalations and resolve conflicts effectively.
• PMP certification or equivalent.
• Agile certification (Scrum Master, SAFe or similar).

Nice to have:

• ServiceNow CSA certification.

• Lead ServiceNow delivery coordination as single point of contact for resourcing and scheduling.
• Coordinate ServiceNow project delivery, including scoping and resource allocation.
• Manage risks and issues, escalating appropriately to maintain project momentum.
• Execute Agile delivery practices, including sprint planning and backlog management.
• Plan capacity across the hub, ensuring optimal resource utilisation.
• Report on SLA adherence and team utilisation using ServiceNow PPM and PMO tools.
• Build and maintain stakeholder relationships across internal and client teams.
• Handle escalations and resolve conflicts to keep projects on track.
• Coordinate onboarding for new team members joining the hub.