Senior Project Manager

Leading Global Biotech Company, Diagnostics division providing in vitro diagnostic solutions, laboratory automation, advanced systems, and testing technologies.

• Master’s degree in Business Administration, Management, Engineering, Economics, or related field.
• Project or program management certification such as PMP, PRINCE2, Agile, or Scrum strongly preferred.
• At least 7 years of project or program management experience within large-scale business transformation programs in global matrix organizations.
• Strong experience managing complex stakeholder environments involving senior executives, business functions, regional teams, and external partners.
• Valuable experience within Customer Care, Customer Service, Field Service, contact centers, or global service operations.
• Previous involvement in digital, automation, AI-enabled, or process transformation programs is advantageous, though detailed technical expertise is not required.
• Strong business acumen connecting program activities with operational and commercial outcomes.
• Excellent communication, facilitation, negotiation, and executive presentation skills.
• High emotional intelligence, diplomacy, resilience, and ability to handle difficult conversations.
• Ability to influence without authority, resolve conflicts, and create alignment between competing teams.
• Strong organizational skills to maintain clarity in complex, fast-changing environments.
• Fluency in English.

Program Execution & Governance:

• Manage the Service AI Program Roadmap ensuring timely delivery, budget control, and alignment with Global Service Leadership priorities.
• Translate strategic objectives into plans, milestones, responsibilities, and measurable business outcomes.
• Coordinate multidisciplinary business streams, regional teams, external partners, and technology functions.
• Lead Steering Committee updates, business-case refinements, decision-making, and stage-gate evaluations.
• Identify and address program risks, dependencies, conflicts, and organizational barriers.

Stakeholder Management & Business Alignment:

• Build strong relationships with senior leaders, business owners, regional representatives, service teams, external vendors, and key stakeholders.
• Facilitate alignment between global strategy and regional/local business needs.
• Manage expectations and maintain transparent communication across stakeholder groups.
• Influence decisions without direct authority and create commitment to common goals.
• Prepare clear, concise, business-focused presentations for executive and operational audiences.

KPI Alignment & Adoption:

• Define and monitor business, operational, and adoption indicators across regions.
• Track employee adoption, customer service outcomes, cost avoidance, case-volume reduction, and resolution time improvements.
• Ensure success is measured by business impact and sustainable adoption.
• Work with regional and operational teams to identify barriers and corrective actions.

Cross-Functional Collaboration & Organizational Change:

• Coordinate cooperation between Customer Support, Field Service, business operations, Change Management, Communications, People, Learning, Data, and technology teams.
• Work closely with the Change Management Lead to manage workforce impact, change fatigue, and employee concerns.
• Support transition of Customer Care and Field Service teams to new processes and ways of working.
• Ensure business requirements remain central throughout design, testing, implementation, and adoption.

Employment Agency No. 17138. The application process complies with the GDPR.