Winged IT

Senior Business Project and Program Manager

do 115 PLN/ godz./ godz.B2BB2B (netto)

SeniorZdalnieFull-time·B2B

#401679·Dodano dwa miesiące temu·3

Źródło: Winged IT

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Tech Stack / Keywords

TestingAIPRINCE2 Agile ScrumXML

Firma i stanowisko

Leading Global Biotech Company, Diagnostics division providing in vitro diagnostic solutions, laboratory automation, advanced systems, and testing technologies.

Wymagania

Master’s degree in Business Administration, Management, Engineering, Economics, or related field.
Project or program management certification such as PMP, PRINCE2, Agile, or Scrum strongly preferred.
At least 7 years of project or program management experience within large-scale business transformation programs in global matrix organizations.
Strong experience managing complex stakeholder environments involving senior executives, business functions, regional teams, and external partners.
Valuable experience within Customer Care, Customer Service, Field Service, contact centers, or global service operations.
Previous involvement in digital, automation, AI-enabled, or process transformation programs is advantageous, though detailed technical expertise is not required.
Strong business acumen connecting program activities with operational and commercial outcomes.
Excellent communication, facilitation, negotiation, and executive presentation skills.
High emotional intelligence, diplomacy, resilience, and ability to handle difficult conversations.
Ability to influence without authority, resolve conflicts, and create alignment between competing teams.
Strong organizational skills to maintain clarity in complex, fast-changing environments.
Fluency in English.

Obowiązki

Program Execution & Governance:

Manage the Service AI Program Roadmap ensuring timely delivery, budget control, and alignment with Global Service Leadership priorities.
Translate strategic objectives into plans, milestones, responsibilities, and measurable business outcomes.
Coordinate multidisciplinary business streams, regional teams, external partners, and technology functions.
Lead Steering Committee updates, business-case refinements, decision-making, and stage-gate evaluations.
Identify and address program risks, dependencies, conflicts, and organizational barriers.

Stakeholder Management & Business Alignment:

Build strong relationships with senior leaders, business owners, regional representatives, service teams, external vendors, and key stakeholders.
Facilitate alignment between global strategy and regional/local business needs.
Manage expectations and maintain transparent communication across stakeholder groups.
Influence decisions without direct authority and create commitment to common goals.
Prepare clear, concise, business-focused presentations for executive and operational audiences.

KPI Alignment & Adoption:

Define and monitor business, operational, and adoption indicators across regions.
Track employee adoption, customer service outcomes, cost avoidance, case-volume reduction, and resolution time improvements.
Ensure success is measured by business impact and sustainable adoption.
Work with regional and operational teams to identify barriers and corrective actions.

Cross-Functional Collaboration & Organizational Change:

Coordinate cooperation between Customer Support, Field Service, business operations, Change Management, Communications, People, Learning, Data, and technology teams.
Work closely with the Change Management Lead to manage workforce impact, change fatigue, and employee concerns.
Support transition of Customer Care and Field Service teams to new processes and ways of working.
Ensure business requirements remain central throughout design, testing, implementation, and adoption.

Benefity

Fully remote work from Poland.
Stable and long-term collaboration.
Opportunity to play a key role in a rapidly growing company.
Personal development, support, and training opportunities.
Work in a friendly, multinational team of experts.
Contact with the newest technologies.

Elastyczne godziny

Inne informacje

Employment Agency No. 17138. The application process complies with the GDPR.

Winged IT

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