IT Operations Engineer

Jit Team is a Polish company employing over 770 experts, specializing in creating innovative IT solutions with clients worldwide. The company supports charitable and educational activities and has more than 15 years of experience in IT. This role involves working on a financial project for a leading Nordic financial group, engaged in over 60 projects with Jit Team personnel. The client emphasizes a Scandinavian work culture promoting work-life balance and feedback, with international teams and daily exposure to English.

• 5+ years of experience in IT Operations, Application Support (2nd/3rd line), or a similar production-facing role
• Proven experience in end-to-end incident management, including RCA and preventive actions
• 2+ years of experience working within an ITIL framework
• Experience working in Agile environments with development teams
• C1 level of English
• Strong troubleshooting and problem-solving skills
• Proficiency with Jenkins and CI/CD pipelines
• Experience with Splunk, Sysdig, Prometheus, and Grafana
• Operational experience with Kubernetes, Docker, and Docker Compose
• Strong Ansible skills
• Basic Bash and Python scripting skills
• Experience with Oracle and DB2 databases
• Working knowledge of ETL applications and REST APIs
• Experience with distributed systems and Kafka
• Java development background for understanding solutions and integrations

Nice to have:

• Experience with IBM DataStage in operational environments
• Awareness of Pega
• Awareness of Airflow
• Willingness to learn Pega and Airflow

• Own the incident and RCA process, from issue detection through resolution to preventive actions
• Monitor production services, identify anomalies, and respond to potential issues
• Build, maintain, and troubleshoot CI/CD pipelines using Jenkins and related tools
• Ensure Pre-Production and Production environments remain stable and aligned
• Create and maintain runbooks, operational procedures, and knowledge documentation
• Collaborate with development and platform teams to troubleshoot issues and improve operational processes
• Identify recurring issues and implement automation to reduce manual effort
• Improve observability through dashboards, alerts, and log analysis
• Support service continuity initiatives and disaster recovery exercises