Production Engineering Specialist

Mindbox Sp. z o.o. is a tech-driven company connecting top IT talents with technology projects for leading enterprises across Europe. The role is within the Production Support Team in the Payments IT Department, responsible for technical operations of Global Payments Execution, Messaging & Orchestration services, operating under Site Reliability Engineering (SRE) principles to ensure platform availability, stability, and reliability of services.

• Fluency in English (spoken and written)
• Minimum 3 years of hands-on experience with Google Cloud Platform, including cloud application deployments, networking, and storage
• 3+ years of experience with Oracle SQL and PL/SQL, with a strong understanding of database components
• Advanced Linux administration and scripting expertise with Bash for 3+ years
• 2+ years of experience with Kubernetes deployments
• Solid experience with system monitoring and troubleshooting tools such as Splunk and AppDynamics
• Proven scripting skills for automation workflows using Python and Bash; Java is a plus
• Strong understanding of application infrastructure layers: OS, storage, network, database, middleware, and application
• Experience in CI/CD automation, pipeline engineering, and control adoption
• Excellent triage capability under pressure and strong prioritization skills
• Previous experience working in Agile and DevOps operating environments
• Ability to interact effectively with global teams at all technical levels

Nice to have:

• Experience in Payment Systems (SWIFT, SEPA) and financial messaging
• Familiarity with Hazelcast and orchestration tools like Puppet and Ansible

• Provide end-to-end production support, including incident resolution and post-resolution problem management
• Perform detailed root cause analysis for high-impact incidents and drive preventive actions
• Support implementations and releases, collaborating with Vendors, Project Teams, Incident Management, and Senior Management
• Develop and maintain automation scripts using Shell, Bash, and Python
• Support testing activities for new implementations and system enhancements
• Work closely with global stakeholders, ensuring effective communication across regions
• Drive process optimization and redesign leveraging new technologies for performance improvements
• Implement monitoring solutions and ensure continuous service observability using tools such as Splunk and AppDynamics
• Participate in data analysis, reconciliations, and root cause investigations for recurring application issues
• Contribute actively to team objectives while supporting DevOps practices and Agile delivery