Technical Account Manager, AWS Enterprise Support

AWS EMEA SARL (Poland Branch) operates in the cloud computing domain and provides enterprise support services to customers in Poland.

• Experience in roles such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect
• Understanding of operational parameters and troubleshooting in at least two of: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Experience in internal enterprise or external customer-facing roles with the ability to communicate effectively to various audiences
• Ability to manage multiple tasks and projects in fast-paced environments

Preferred qualifications:

• Professional experience with cloud platforms like AWS, Azure, or Google Cloud Platform
• Programming or scripting skills in a combination of Java, Python, Perl, Ruby, C#, and/or PHP
• Previous experience as a Software Engineer, Developer, or DevOps Engineer
• Understanding of DevOps practices and tools, including Continuous Integration/Deployment, Puppet, Docker, Kubernetes, Chef

• Build solutions, provide technical guidance, and advocate for the customer
• Ensure AWS environments remain operationally healthy while reducing cost and complexity
• Develop trusting relationships with customers to understand their business needs and technical challenges
• Drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with stakeholders ranging from developers to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions and metrics, and detailed pre-launch planning
• Solve a variety of problems as customers migrate workloads to the cloud
• Conduct workshops and immersion days to uplift customer capabilities

Amazon is an equal opportunities employer and values diversity. Accommodations during application, interview, or onboarding processes are available for candidates with disabilities. Salary may be adjusted based on skills and experience; a restricted stock unit scheme may be offered separately.