Reply Polska

Customer Service Consultant (Microsoft Dynamics 365)

9500 - 19k PLN9500 - 19 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·KatowiceFull-time·Umowa o pracę

#431258·Dodano miesiąc temu·7

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Customer ServiceCRMContact CenterIT support

Firma i stanowisko

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Wymagania

Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.
2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or a related field.
Strong communication and problem-solving skills.
Customer-focused mindset with a passion for helping users.
Ability to work independently and as part of a team.
Structured and solution-oriented way of working.
Very good English and Polish skills.
Availability to work in a hybrid mode with at least 1 visit to the office per month.

Nice to have:

Experience with Microsoft Dynamics 365 Customer Service or Contact Center.
Experience working in a customer support or service desk environment.
Knowledge of customer service processes and best practices.
Familiarity with ticketing systems, CRM platforms, or omnichannel customer engagement solutions.
Microsoft certifications.

Obowiązki

Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
Analyze, troubleshoot, and resolve functional issues.
Work closely with consultants, developers, and customer stakeholders.
Configure and maintain customer service processes within Dynamics 365.
Assist with incident management, service requests, and user support.
Support testing activities and solution rollouts.
Create and maintain documentation and knowledge articles.
Contribute to the continuous improvement of support services.
Help build and shape a growing Customer Support Team.

Benefity

Motivizer Benefits Platform with a budget of 550 PLN monthly to choose various benefits such as medical care package, meal tickets, sports cards (including Multisport), cinema tickets, shop vouchers, discounts.
Access to multi-language learning platform and language courses.
Regular internal and external training opportunities.
Cooperation within an internal community including networking events, coding challenges, and company parties.
Sport subscription.
Training budget.
Private healthcare.
Flat structure.
Lunch card.
Small teams.
International projects.
Free coffee and beverages.
Bike parking.
Playroom.
Mobile phone.
In-house trainings.
Modern office.
Startup atmosphere.
No dress code.

Karta sportowa

Dofinansowanie szkoleń

Opieka zdrowotna

Elastyczne godziny

Kursy językowe

Spotkania integracyjne

Telefon

Parking dla rowerów

Napoje w biurze

Darmowe przekąski

Szkolenia wewnętrzne

Reply Polska

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