IT Engineer, MDM Tech, Global Tech - Security

HelloFresh is a global food company with a global technology organization called HelloTech, consisting of more than 1,000 people. HelloTech builds digital products and internal platforms powering HelloFresh's end-to-end food experience including meal kits, ready-to-eat meals, pet food, and specialty meat and seafood. The role is based in the Warsaw office where teams work in autonomous, cross-functional alliances owning specific products or domains end to end.

• 2-4+ years of hands-on experience administering Google Workspace in production environments.
• Strong working knowledge of core Google Workspace apps (Gmail, Drive, Calendar, Sites, Meet) and their admin configuration, sharing settings, and IAM controls.
• Practical experience with user and group-level administration, including provisioning, organizational units, and account lifecycle management.
• Working understanding of email fundamentals such as DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP.
• Professional Google Workspace Administrator Certification (required).
• Hands-on familiarity and genuine interest in Gemini and other AI features in Google Workspace.

Soft skills:

• Advanced problem-solving and analytical skills.
• Fluent English communication skills, able to explain technical information clearly.
• Strong collaboration abilities with cross-functional teams.
• Effective time management and task prioritization skills.

• Serve as the primary escalation point for L2 Google Workspace queries including Gmail, Drive, Calendar, Sites, Meet, and core services.
• Troubleshoot and resolve complex, non-standard user issues with clear communication.
• Support employees in adopting Gemini for Google Workspace, including AI-assisted features in Gmail, Docs, Slides, and Meet.
• Handle day-to-day data support tasks like restoring files and transferring file ownership.
• Analyse recurring ticket trends and propose improvements to support processes, SOPs, and documentation.
• Write and maintain clear internal documentation and knowledge base articles for end users and IT staff.
• Liaise with Google support and third-party vendors for escalated issues beyond L2.