SOFTSWISS

Technical Account Manager - Senior

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SeniorOn-site·WarszawaFull-time

#447433·Dodano miesiąc temu·5

Źródło: SOFTSWISS

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Tech Stack / Keywords

DatadogELKKibana JIRA GitLab CI/CD HTML CSS SCRUMAPIsReact

Firma i stanowisko

SOFTSWISS is a company supporting the SOFTSWISS Casino Platform, which is the core infrastructure that operators use to launch, manage, and scale their online casino businesses. The platform includes mission-critical systems for account management, game operations, responsible gaming, and regulatory compliance.

Wymagania

Fluency or proficiency in English, at least B2 or higher
Fluency or proficiency in Russian, at least C1 or higher
Strong soft skills for communication, conflict resolution, and collaboration within cross-functional teams
Strong analytical thinking skills to distinguish correlation from causation, identify patterns, and solve complex problems under pressure
Experience with business analysis and product management processes
Previous work experience in large-scale software development environments with customer-facing roles
Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
Proficiency in analyzing datasets to extract actionable insights and drive decision-making
Experience with GitLab CI/CD pipelines and data-driven systems
Good command of markup web languages (HTML, CSS)

Nice to have:

Familiarity with Agile frameworks, including SCRUM, and iterative delivery
Desire and ability to learn new concepts, tools, and methodologies
Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, proxying, and related network concepts
Basic knowledge of modern frontend frameworks, particularly React; knowledge of Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices

Obowiązki

Coordinating communication between the Client and internal teams
Acting as the Client’s representative within the Casino Platform
Assisting the Client with technical requests/issues via the helpdesk
Performing initial troubleshooting, debugging, and issue iteration
Escalating unsolved cases to related teams
Prioritising and managing the Client's requests and issues
Consulting the Client on their use of our product
Acting as a stakeholder for client-relevant product requests
Iterating on the client's ideas and problems to tailor our product to their needs
Proactive monitoring of the Client's system and its metrics, both technical and business-related

Benefity

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Opieka zdrowotna

Karta sportowa

Kursy językowe

Płatny urlop

Dofinansowanie szkoleń

Budżet konferencyjny

Spotkania integracyjne

SOFTSWISS

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