SOFTSWISS

IT Support Engineer L1 - Junior

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JuniorOn-site·PoznańFull-time

#450725·Dodano miesiąc temu·18

Źródło: SOFTSWISS

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Tech Stack / Keywords

MS WindowsActive DirectoryGroup PolicymacOSLinux VMware Hyper-V Jira Confluence PowerShell

Podsumowanie oferty

The role is for an L1 Support Engineer in Poznań focusing on workplace stability, endpoint management, access administration, and operational improvements. The candidate will handle standard workplace processes and escalate complex issues. Responsibilities include equipment management, user account creation, and troubleshooting software and hardware problems.

Wymagania

Strong knowledge of MS Windows operating systems
Understanding of basic principles of antivirus protection
Understanding of fundamental security concepts of MS Windows operating systems
Minimum 1 year experience working with Windows systems in corporate environment
Russian language and English language proficiency level B1 or higher

Nice to have:

Experience with MS Active Directory
Experience with Group Policy management
Knowledge of Apple (macOS) and/or Linux systems
Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
Experience working with Jira/Confluence
Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
Scripting experience with PowerShell
Basic administration of Windows Server
Practical experience in structured cabling (SC) installation
Skills in IT asset accounting and inventory management

Obowiązki

Receive and transfer corporate equipment and peripherals for repair according to procurement procedures
Maintain and update corporate equipment fleet and assist procurement
Support installation and initial configuration of corporate equipment (Windows and macOS)
Keep accurate records of issued equipment in 1C
Prepare and configure equipment for corporate use
Create user accounts in AD, Google Workspace, Jira, Slack using automated tools/templates
Manage and support office access control systems
Troubleshoot application and system software issues on user devices
Conduct primary diagnostics of hardware and software problems
Install licensed and free software on corporate equipment
Provide support with printers and printing services
Maintain up-to-date technical documentation and escalate issues to service providers
Coordinate with contractors (service centers, cartridge refilling)
Assist in sourcing equipment compliant with corporate standards
Participate in testing new IT services
Restore operating systems on employee devices after crashes or failures
Configure access to banks, electronic document signing systems, and specialized portals
Advise on selection and assembly of custom PC configurations based on business needs

Benefity

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Opieka zdrowotna

Karta sportowa

Kursy językowe

Płatny urlop

SOFTSWISS

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