Invia CEE x Travelplanet.pl x Wakacje.pl

IT Support Team Leader

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C-Level / ManagerHybryda·GdańskFull-time

#453342·Dodano 28 dni temu·13

Źródło: Invia CEE x Travelplanet.pl x Wakacje.pl

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Tech Stack / Keywords

Microsoft WindowsLinuxmacOSJira Confluence ITIL

Firma i stanowisko

Invia x Travelplanet.pl x Wakacje.pl is one of the largest travel groups in Europe assisting over 6 million travelers annually. The company employs teams across IT, Product, Data, Marketing, HR, Finance, Sales, and Customer Experience to build tools and services for travelers.

Wymagania

Minimum 4 years in a Service Desk or similar environment, with at least 1 year as a Team Leader
Practical IT knowledge including troubleshooting operating systems, networks, and hardware
Hands-on experience with Microsoft Windows, Linux, and macOS
Experience working with KPIs including tracking and reporting
Familiarity with ticketing and documentation systems like Jira and Confluence
Excellent communication and collaboration skills
Proactive, organized, and able to manage under pressure
Good command of English
Valid category B driving license

Nice to have:

Knowledge of ITIL processes and Service Desk tools
Experience in internal systems administration
Familiarity with IT security policies and regulatory compliance
Experience working with external vendors and optimizing business processes

Obowiązki

Managing the team, including planning, delegating, and monitoring tasks
Ensuring high-quality user support and escalating tickets when necessary
Coordinating team actions during critical incidents
Collaborating with IT and business departments to maintain service continuity
Monitoring and reporting on KPIs and service quality
Training, mentoring, and developing team members
Managing relationships with external vendors
Documenting and optimizing company-wide processes
Managing and improving Service Desk documentation and procedures
Ensuring compliance with security policies
Participating in operational meetings and providing improvement recommendations

Benefity

Hybrid working model (minimum 3 days in office weekly)
Professional development opportunities aligned with business and personal goals
Benefits cafeteria platform including life insurance, sports card, lunch and shopping vouchers
International work environment
Access to Audioteka and Pilot WP for personal development and relaxation
Use of AI-powered tools to support daily work
Discounts on company products for employees and their families
Comfortable offices in Gdańsk (Alchemia) and Wrocław (Legnicka Business Garden)
International educational trips to destinations and hotels from the portfolio

Elastyczne godziny

Dofinansowanie szkoleń

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Invia CEE x Travelplanet.pl x Wakacje.pl

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