EPAM Systems

Senior End-User Support Engineer

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SeniorOn-site·WarszawaFull-time

#455468·Dodano miesiąc temu·0

Źródło: EPAM Systems

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Tech Stack / Keywords

Windows Endpoint AdministrationMicrosoft IntuneNetwork FundamentalsIT Service OperationsmacOSLinuxRemote Access ToolsHardware InventorySoftware InstallationTicket Management

Podsumowanie oferty

This role is for a Senior End-User Support Engineer based in Warsaw, responsible for providing both face-to-face and remote assistance to end users. The engineer manages hardware and software setup, maintenance of meeting room equipment, and collaborates with network engineers to resolve technical issues. The position requires working onsite five days a week and managing incident tickets to ensure SLA compliance.

Wymagania

No less than 4 years of relevant hands-on experience in a similar function
Solid understanding of Network Fundamentals and troubleshooting methods for addressing connectivity issues
Applied expertise in Windows Endpoint Administration, encompassing workstation care and management
Functional knowledge of IT Service Operations Fundamentals contributing to consistent, reliable service
Real-world experience with Microsoft Intune Support Essentials for overseeing endpoints and devices
Clear communication skills joined with a forward-thinking, problem-solving attitude
Genuine drive to learn about new technologies and pivot quickly when new challenges appear
Capability to maintain consistent output despite pressure or fast-moving circumstances
Intermediate command of the English language
Openness to carrying out instructions and direction from the immediate manager

Nice to have:

Direct experience working with macOS and Linux platforms
Prior use of Remote Access Tools for assisting with systems from a remote location

Obowiązki

Provide end users with a combination of face-to-face and remote assistance at the location
Take care of configuring and setting up computer hardware, systems, printers, and scanning tools
Team up with service providers and network engineers to identify and fix technical problems
Carry out continuous maintenance of meeting room equipment to keep everything operational
Confirm that ticket management stays compliant with SLA benchmarks and response time goals
Lead the charge on software installation work and resolve any technical hurdles along the way
Manage incident tickets from the point of submission through to complete resolution
Execute regular maintenance activities in the server room to keep equipment functioning smoothly
Oversee the arrangement and maintenance of cabling connected to IT hardware
Comply with established IT Work Instructions as part of daily job functions
Maintain up-to-date and accurate records within the hardware inventory system

Benefity

Career development programs
Thought leadership, mentoring, soft skills and well-being programs
Certification (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package (health insurance, multisport, shopping vouchers)
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
Corporate, social and well-being events

Dofinansowanie szkoleń

Kursy językowe

Opieka zdrowotna

Karta sportowa

Premie

Udziały pracownicze

Darmowe przekąski

Inne informacje

This role requires presence in the Warsaw office for all five working days of the week. Benefits listed are available to employees only. The company is open to working with contractors under individually agreed B2B cooperation agreements.

EPAM Systems

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