Silky Coders

Business Systems Specialist

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MidHybryda·GdańskFull-time·Umowa o pracę

#459534·Dodano 13 dni temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

SQLWindowsMicrosoft 365

Podsumowanie oferty

The Business Systems Specialist supports users of business applications by diagnosing system issues and cooperating with product and development teams. The role involves continuous process improvement, automation, and leveraging modern technologies. The position operates in a hybrid work mode with 2-3 days in the Gdańsk office.

Wymagania

Experience in a similar role supporting business applications or IT systems.
Ability to analyze problems and independently find effective solutions.
Good work organization and communication skills.
Proficiency in Windows and Microsoft 365 environments.
Communicative English language skills (B1/B2).
Analytical thinking and ability to draw conclusions based on data.
Availability for hybrid work: 2-3 days per week in the office in Gdańsk.

Nice to have:

Basic knowledge of SQL for querying databases.
Customer service experience.
Knowledge of ITIL 4.
Experience automating processes using Power Automate, PowerShell, Python, VBA, or similar tools.
Ability to use AI tools like Microsoft Copilot, ChatGPT, or similar solutions.
Interest in creating AI agents and implementing Service Desk improvements.

Obowiązki

Resolve tickets and support users of business applications.
Analyze problems and identify root causes of errors in business systems.
Collaborate with product and development teams responsible for application development.
Operate monitoring systems and participate in incident handling.
Create and develop documentation and knowledge base.
Participate in projects related to process automation and team work improvement.
Use AI tools to enhance work efficiency and improve user support quality.

Benefity

Private healthcare on preferential terms (Lux Med or Enel Med).
Group insurance covering employee and family members on preferential terms.
HeLPP program offering free, anonymous counseling in legal, psychological, and financial areas.
Employee Referral Program.
Development budget for individual competence and skill growth.
Integration budget for regular team meetings and social activities.
Core working hours between 8 AM and 3 PM.
Parking for cars and bicycles.
Discount codes (25%) for purchases in LPP brand stores (Reserved, Mohito, Cropp, House, Sinsay) usable online or shared with others.
Multisport access allowing recreational and sports activity.
Gym located 5 minutes from the Silky Coders office in Gdańsk.
Work style based on trust, responsibility, and autonomy with real influence on work and deliverables.

Opieka zdrowotna

Ubezpieczenie

Dofinansowanie szkoleń

Spotkania integracyjne

Płatny urlop

Parking dla aut

Parking dla rowerów

Karta sportowa

Inne informacje

By applying, candidates consent to the processing of their personal data by Silky Coders Sp.z o.o. for recruitment purposes, in compliance with data protection laws. Personal data is processed for up to one year post job posting. Data is not transferred outside the European Economic Area. Candidates have rights to access, rectify, delete, or restrict processing of their data.

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