Developer Support Specialist

CD PROJEKT RED is a company focused on creating revolutionary, story-driven RPG games. The role involves supporting development teams working on multiple projects, centered around AAA game development.

• Minimum 3 years experience in technical support within DevOps, game development, or software engineering environment.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce, Git), and build/deployment pipelines.
• Troubleshooting and problem-solving ability across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, and work under time pressure.

Nice to have:

• Experience working in the game development industry or supporting game development teams.
• Familiarity with Unreal Engine and its development/build ecosystem.
• Experience with Perforce Helix Core in larger development environments.
• Basic scripting or automation skills in Python, PowerShell, or similar languages.
• Experience with monitoring and observability tools such as Grafana, Kibana, or similar.
• Familiarity with Jira and Confluence or comparable issue tracking and documentation platforms.
• Experience investigating CI/CD, build, infrastructure, or distributed system failures using logs and monitoring data.
• Experience creating and delivering technical documentation, training, workshops, or onboarding sessions.
• Understanding of Windows, Linux, and macOS environments, including basic system and networking troubleshooting.
• Interest in developer experience (DevEx) and improving tools, processes, and self-service solutions based on recurring user problems.

• Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking.
• Conduct onboarding for new team members, host public presentations at internal events, and lead training sessions.

Work location in Warsaw, Poland, with hybrid or full-time in-office work required. Contract type: Employment contract (umowa o pracę). Irregularities in recruitment process can be reported anonymously.