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Microsoft Dynamics Contact Center Senior Consultant (B2B)

100 - 160 PLN/ godz./ godz.B2BB2B (netto)

SeniorHybryda·KatowiceFull-time·B2B

#460364·Dodano 19 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Microsoft Dynamics 365 CRMContact Center

Podsumowanie oferty

Implement a modern omnichannel contact center platform using Microsoft Dynamics 365 Contact Center, combining functional and technical implementation. The scope excludes deep voice or telephony architecture responsibilities.

Wymagania

Successfully completed a degree in computer science, mathematics, physics, or a comparable field of study.
Strong hands-on experience with Microsoft Dynamics 365 Customer Service / Contact Center.
Solid understanding of omnichannel concepts, including digital channels, workload, and routing.
Experience in enterprise CRM and contact center implementations.
Structured, solution-oriented working style.
Very good Polish and English skills; German is a plus.
Open to hybrid work, with 1 day per month at the Katowice office.

Nice to have:

Experience in manufacturing or industrial enterprises.
Microsoft Dynamics 365 certifications.
Experience working in agile project environments.

Obowiązki

Configure and implement Microsoft Dynamics 365 Contact Center features.
Design and implement routing, queues, and case management concepts.
Support integration with surrounding CRM and business systems.
Act as a senior delivery consultant within the project team.
Support testing, go-live, and hypercare phases.
Create documentation and support knowledge transfer.

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