Process Manager with French

Brak informacji o wynagrodzeniu

MidHybryda·KatowiceFull-time

#467065·Dodano 5 dni temu·0

Źródło: nofluffjobs.com

Aplikuj teraz

Tech Stack / Keywords

ITILrisk managementStakeholder managementServiceNow JiraLeanSix SigmaProject management

Podsumowanie oferty

Drive IT service management process governance and continuous improvement, focusing on Incident, Change and Problem Management. Analyse, optimize and standardize processes across IT and business functions, applying ITIL practices and ITSM processes.

Wymagania

3+ years of experience in Process Management, IT Service Management or related operational roles.
Strong practical knowledge of ITIL and ITSM processes.
Hands-on experience with Incident Management, Change Management and Problem Management.
Experience in process analysis, process mapping and process improvement initiatives.
Ability to create and maintain process documentation, procedures and governance standards.
Experience working with cross-functional teams and multiple stakeholders.
Strong analytical and problem-solving skills.
Understanding of operational risk management and process compliance.
Excellent communication and stakeholder management skills.
French at a minimum B2 level.

Nice to have:

ITIL certification.
Experience with ServiceNow, Jira Service Management or similar ITSM tools.
Knowledge of Lean, Six Sigma or Continuous Improvement methodologies.
Experience in enterprise or international environments.
Project management experience.
Experience with KPI reporting and process governance.

Obowiązki

Manage and continuously improve IT service management processes, focusing on Incident, Change and Problem Management.
Analyse existing processes, identify inefficiencies and implement improvement initiatives to increase productivity, quality and operational performance.
Ensure adherence to ITIL best practices, internal standards and governance frameworks.
Collaborate with operational, technical and business stakeholders to define, document and optimize end-to-end processes.
Lead process mapping, process reviews and process documentation activities.
Monitor process performance, identify risks and implement corrective and preventive actions.
Participate in operational meetings, service reviews and project activities, ensuring alignment between business objectives and operational processes.
Support the implementation of new processes, tools and ways of working across teams.
Provide guidance, knowledge sharing and training on process management standards and methodologies.
Contribute to continuous improvement, innovation and operational excellence initiatives.
Support incident, change and problem review activities, including root-cause analysis and process compliance monitoring.
Prepare reports, KPIs and process-related documentation for management and stakeholders.

Benefity

Luxmed.
Medicover Sport.
Worksmile.
Educational platforms and a language learning platform.
Referral bonus.
Life insurance.
Company-paid certifications.
Conferences and Tech Lunches.
Possibility to join professional communities.
Local kindergarten.
Free parking and fresh fruits.
Workation.

Opieka zdrowotna

Karta sportowa

Kursy językowe

Ubezpieczenie

Parking dla aut

Darmowe przekąski

Inne informacje

Candidates must be located in Poland and open to working in a hybrid model with regular attendance at the Katowice office.

Sopra Steria Poland

11 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz