CTHINGS.CO sp. z o.o.

Junior Technical Support Specialist Warsaw, Hybrid / Shift Work · Full-time

6000 - 7000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

6000 - 7000 PLN/ mies./ mies.ZlecenieUmowa zlecenia

JuniorHybryda·WarsawFull-time·Umowa o pracę·Umowa zlecenia

#468179·Dodano 7 dni temu·3

Źródło: CTHINGS.CO

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Tech Stack / Keywords

IoT LinuxJira Service ManagementSSHVPNMicrosoft TeamsConfluenceSharePoint5GPython

Podsumowanie oferty

Provide IT customer support for CTHINGS.CO’s software, hardware, and IoT products, helping customers troubleshoot issues and use the products. Work with customer requests, documentation, and internal engineering, product, and project teams, using tools including Linux, Jira Service Management, SSH, and VPN.

Wymagania

Strong interest in technology, software, hardware, IoT, or IT systems.
First technical knowledge or initial hands-on experience in IT support, hardware, Linux, networking, electronics, IoT, or customer-facing work.
Openness to learning and using basic Linux terminal commands.
Good analytical thinking and a problem-solving mindset.
Proficiency in written and spoken English to communicate with the team and international customers.
Good communication skills and patience when working with customers.
Responsibility, reliability, and ability to follow support processes.
Readiness to work in a shift-based support model.
Ability to quickly learn new tools and technical concepts.

Nice to have:

Technical education, courses, bootcamps, first work experience, or personal tech projects.
Basic knowledge of Linux, SSH, VPN, Python, networking, hardware, electronics, or IoT.
First experience in customer support, IT support, helpdesk, technical support, or service desk.
Knowledge of Polish.
Experience with Jira, Confluence, or any ticketing system.
Interest in 5G, IoT, Edge Computing, telecommunications, or industrial technology.

Obowiązki

Respond to customer requests and help solve issues related to software and hardware products via ticketing system, email, online meetings, and phone calls.
Analyze customer issues, ask questions, and support troubleshooting step by step.
Resolve basic support cases independently or escalate more complex issues to a higher support level.
Track customer issues from first contact to resolution and ensure timely follow-up.
Onboard customers and guide them through using the products.
Create and update documentation related to products, support cases, internal processes, and knowledge base materials.
Learn and use basic Linux terminal commands and remote access tools such as SSH and VPN.
Work with internal engineering, product, and project teams.
Work in a shift-based support model, including occasional work outside standard office hours when required.

Benefity

Hands-on experience with software, hardware, and IoT devices used by customers.
Practical experience with IT support, customer communication, Linux basics, ticketing systems, troubleshooting, and documentation.

Inne informacje

Shift-based work, including occasional work outside standard office hours when required.
Available immediately.

CTHINGS.CO sp. z o.o.

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