AirHelp

Junior IT Support Engineer

6000 - 9000 PLN/ mies./ mies.

JuniorHybryda·KrakówFull-time

#471115·Dodano 10 dni temu·11

Źródło: AirHelp

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Tech Stack / Keywords

Jira Service ManagementSlackmacOSTCP/IPDNSVPNDHCPGoogle WorkspaceMicrosoft 365Okta

Podsumowanie oferty

You will provide first-line IT support to AirHelp employees worldwide, helping maintain a reliable internal workplace environment. The role covers onboarding, troubleshooting hardware and software issues, and supporting internal tools including Jira Service Management, Slack, and Confluence.

Wymagania

At least 1 year of experience in first-line IT Support, Helpdesk, or Desktop Support, or a relevant academic background in Computer Science or IT with hands-on project experience.
Good understanding of macOS environments, common peripheral setups, and basic networking principles including TCP/IP, DNS, VPNs, DHCP, and Wi-Fi.
Hands-on exposure to or familiarity with administration of Google Workspace, Microsoft 365, or Okta.
Strong problem-solving instincts, patience, empathy, and drive to deliver a strong internal employee experience.
Curiosity to learn new technologies, proactive follow-through on open issues, and a desire to automate repetitive tasks where possible.
Fluent written and spoken English (B2/C1+), to support international team members across multiple time zones.

Obowiązki

Act as the primary contact for internal user requests via Jira Service Management and Slack, providing troubleshooting.
Manage onboarding and offboarding, including provisioning laptops, creating system accounts, assigning access rights, and configuring software profiles.
Maintain asset inventory using MDM and inventory software, and handle device shipping, repair, and refurbishing.
Troubleshoot office IT issues involving meeting-room AV systems, local Wi-Fi and networks, and printers.
Enforce internal cybersecurity policies covering MFA, password hygiene, device encryption, and zero-trust principles.
Maintain IT knowledge-base articles in Confluence and user-facing troubleshooting guides.

Benefity

Direct mentorship from senior IT professionals.
Access to certification budgets and hands-on exposure to enterprise systems, including SaaS, identity management, MDM, and cloud infrastructure.
Personal development budget, learning days, certification support, workshops, and language classes.
Private healthcare, wellness budget, travel stipend, gym or transport subsidy, and free access to AirHelp services.

Dofinansowanie szkoleń

Kursy językowe

Opieka zdrowotna

AirHelp

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