Product Specialist, Policy gTech Ads Customer Experience (English)

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SeniorOn-site·WrocławFull-time

#471259·Dodano 4 dni temu·0

Źródło: Google

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Tech Stack / Keywords

Google Ads

Podsumowanie oferty

As a Product Support Consultant in gTech Ads Customer Experience, you will provide customer support and own end-to-end solutions for advertisers and sales teams. You will troubleshoot customer issues and uphold and enhance Google Ads policies, including account suspensions, ad disapprovals, and certifications.

Wymagania

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in project or program management, consulting, or a client-facing role.
Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
Ability to communicate fluently in English to support client relationship management in the region.

Preferred qualifications:

Experience in business analysis to conduct analytics, build dashboards, and provide actionable recommendations.
Problem-solving experience developing strategic perspectives on customer-focused solutions.
Knowledge and experience using Google Ads or other online advertising solutions, and understanding of the digital media landscape.
Track record of working effectively in a cross-functional environment with stakeholders from varied backgrounds.
Ability to manage and influence stakeholders, supported by strong written and verbal communication skills.

Obowiązki

Prioritize and deliver customer service throughout the customer journey, troubleshooting and resolving issues with Google advertisers, Sales teams, agencies, and partners.
Apply product expertise to solve complex technical customer issues and escalations and carry out strategic projects.
Analyze data and insights to create action plans that address root causes for top customers, focusing on knowledge management, operational improvements, account reviews, and product adoption.
Partner with Sales and cross-functional teams to improve the client journey, resolve complex issues, and understand customer pain points.
Share insights and expertise with partner teams to support product and process improvements.

Benefity

15% bonus target.
Equity.

Premie

Udziały pracownicze

Google

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