Maintain and enhance Volkswagen Group Italia’s web and mobile solutions, ensuring application stability, security, and performance. Provide L3 application support and implement fixes using C# and ASP.NET.
At least 3 years of experience in commercial development and maintenance of production web applications.
Strong C# and ASP.NET skills, including legacy ASP.NET applications, on IIS / Windows Server; experience with Microsoft SQL Server (T-SQL, query analysis).
Git and GitLab Merge Request workflow; GitLab CI and basic Docker.
Dependency management with NuGet / Maven, and migration of outdated libraries and frameworks.
Log-based troubleshooting with Splunk or a similar tool; secure coding and awareness of OWASP Top 10.
English at Upper-Intermediate level or above.
Italian at Intermediate level or above.
Nice to have:
Java experience; Java/Spring Boot is the VGI standard for new solutions and accounts for 20% of the portfolio.
Experience in support and maintenance under SLAs, incident and problem management, and ITIL basics.
TypeScript/Angular experience.
Take L3 tickets in VGI ServiceNow within the specified SLA acceptance and resolution times; the SLA clock does not reset when a ticket is escalated from L1.
Diagnose issues through log analysis in VGI Splunk, reproduction in the test environment, and code and integration analysis.
Provide and document workarounds to restore service, then implement permanent fixes.
Implement fixes in VGI GitLab through Merge Requests with mandatory code review; pass pipeline quality gates (SAST, SonarQube, and image scanning), then hand over to QA for validation and regression testing.
Prepare changes for VGI CAB, including change descriptions, risk assessments, and rollback plans; support scheduled releases or hotfixes according to criticality.
Perform root cause analysis for critical and recurring incidents and define corrective actions.
Handle major incidents and critical cases by following the Andersen escalation path and working with the Delivery Manager and VGI Project Manager until service is stable.
Support software updates with regression code fixes after version and dependency updates, and participate in impact analysis for major version updates.
Update technical documentation and the ServiceNow Knowledge Base after significant fixes.
Provide evolutionary maintenance on VGI request, estimated and approved separately, in line with VGI technical standards and the Logging Concept.
Opportunity to attend and participate in the company’s BA meetups.
Compensation program for international professional certificates.
Access to the Andersen Knowledge Base, with courses in areas including negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, and people management.
