IT Service Manager (M/K)

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NieokreśloneHybryda·Niepruszewo, WielkopolskieFull-time

#474188·Dodano dziś·0

Źródło: Experis

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Tech Stack / Keywords

ITIL4SLAKPI

Podsumowanie oferty

As a Service Manager for a client, you will build and maintain external client relationships and align service delivery with customer expectations. You will oversee suppliers and agreed service levels and lead service improvement initiatives.

Wymagania

Service Management:

Knowledge of ITIL4, experience in service improvement, and strong presentation skills.

Customer Service:

KPI analysis, a customer-focused mindset, and service delivery expertise.

Problem-Solving:

Quick issue resolution to ensure service continuity.

Communication:

Excellent verbal and written skills, stakeholder management, and the ability to influence with confidence.

Obowiązki

Customer & Stakeholder Management:

Build and maintain strong client relationships, align with customer expectations, and oversee supplier relationships per SLAs.

Ownership & Initiative:

Act as an escalation point, resolve service issues proactively, and support customer onboarding.

Service Improvement:

Lead initiatives to enhance service quality, efficiency, and risk management.

Reporting & Analysis:

Monitor SLAs, analyse KPIs, and provide insights for performance improvement.

Experis

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