IT Support Specialist

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NieokreśloneOn-site·PoznańFull-time

#474945·Dodano wczoraj·0

Źródło: Allegro Sp. z o.o.

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Tech Stack / Keywords

Active DirectoryEntra IDGoogle WorkspaceBitLockerRDPLANWANWi-FiJamfmacOS

Podsumowanie oferty

Provide technical support to end-users across the organization and help ensure smooth IT operations. The role includes maintaining IT systems such as Active Directory, Entra ID and Google Workspace.

Wymagania

Proven experience in user support in a medium- or large-sized organization.
Extensive technical knowledge of computers, computer accessories and mobile devices (Android/iOS), including technical diagnostics.
Proficiency navigating and managing Microsoft solutions, including Active Directory, Entra ID, BitLocker and RDP, and the Google Workspace environment.
Proficiency with customer service systems and practical incident management.
Good command of English, at least B2, for spoken and written communication with users and colleagues.
Proactive approach, ownership mindset, problem-solving and decision-making skills, analytical thinking, and ability to use internet resources to solve unusual problems.
Foundational knowledge of IT networks, including LAN, WAN and Wi-Fi.
Ability to communicate effectively with administrator teams to resolve complex issues.
Enthusiasm for AI tools and exploring their practical application in daily IT support workflows.

Nice to have:

Experience supporting Apple solutions and macOS in a corporate environment, such as Apple Business or Jamf.
Knowledge of ITIL best practices.
Curiosity about IT innovations, including AI, neural networks, ML, troubleshooting utilities and automation.

Obowiązki

Provide technical support to end-users across the organization through various channels and ensure support-shift coverage.
Manage and prioritize daily tasks, participate in projects, identify ways to prevent issues, and contribute to discussions about task priorities.
Resolve standard technical issues, including authentication and authorization problems.
Maintain IT tools and systems, including network devices such as Wi-Fi access points and printers.
Prepare and service employee equipment according to company guidelines.
Automate standard processes and make improvements using scripts or AI tools.
Maintain the team knowledge base and follow established security policies and procedures.
Participate in paid on-call duty outside regular working hours.
Mentor junior team members and share guidance, support and best practices.

Benefity

Well-located offices with fully equipped kitchens, bicycle parking and terraces, plus work equipment such as raised desks, ergonomic chairs and interactive conference rooms.
A 16-inch or 14-inch MacBook Pro, or a corresponding Dell with Windows, and necessary accessories.
A cafeteria plan with a choice of fringe benefits, including medical, sports or lunch packages, insurance and purchase vouchers.
Employer-paid English classes related to the nature of the job.
A training budget and an internal learning platform with multiple trainings.
An additional day off for volunteering.
Social events, including Spin Kilometers, Family Day, Fat Thursday and Advent of Code.

Parking dla rowerów

Opieka zdrowotna

Karta sportowa

Ubezpieczenie

Kursy językowe

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Płatny urlop

Spotkania integracyjne

Inne informacje

Paid on-call duty outside regular working hours, for example one week per month, compensated according to company rules.

Allegro

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