Support Specialist LabX (All genders)

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MidHybryda·WarszawaFull-time·Umowa o pracę

#476170·Dodano 3 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

LabXTechnical SupportIT SupportTroubleshootingWindowsActive Directory LDAPAnalytical ThinkingTechnical CommunicationLog analysis

Podsumowanie oferty

Provide technical support for LabX, a laboratory software platform that integrates instruments into a single ecosystem. Work with installation, configuration, system performance, and customer IT environments as part of the global LabX Help team, using technologies including Windows, Active Directory/LDAP, and SQL.

Wymagania

Good command of English (minimum B2), with confidence in both written and spoken communication.
Experience in technical support, application support, IT support, system administration, or a similar technical role.
Understanding of Windows-based IT environments, Active Directory/LDAP, computer networks, and troubleshooting methodologies.
Familiarity with log analysis, incident investigation, and problem-solving techniques.
Strong analytical thinking and ability to diagnose and resolve technical issues.
Excellent communication skills and ability to explain technical concepts to different audiences.
Ability to work independently, prioritize tasks, and take ownership of customer issues.
Customer-focused attitude with a proactive and solution-oriented mindset.

Nice to have:

Familiarity with enterprise software, Windows Server administration, SQL databases, and application deployment.
Experience in laboratory, scientific, or regulated environments.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Obowiązki

Provide technical support for the LabX software platform through a ticketing system, email, and online meetings.
Analyze and resolve technical issues related to software installation, configuration, updates, and system performance.
Troubleshoot application and infrastructure-related issues at L1/L2 support level.
Investigate logs and diagnose system, connectivity, and networking problems.
Analyze customer IT environments and system requirements.
Recommend configuration improvements and best practices for customer environments.
Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders.
Participate in online meetings with customers and market organizations worldwide.
Document findings, solutions, and quality-related issues.
Maintain and expand the knowledge base and support documentation.
Track, update, and monitor support cases to ensure timely resolution and communication.

Benefity

Annual bonus.
Medicover medical care with a basic dental package, with the possibility of extending coverage to Damian Medical Center and family members.
Warta life insurance, with the possibility of extending coverage to family members.
Medicover sport card.
Language courses.
Paid employee referral program.
Wellbeing activities.
Fruity Wednesdays.
Cultural events for employees and families.
Training offer to support your development.
Discounts for meals and beauty products at the Business Park.

Premie

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Kursy językowe

Spotkania integracyjne

Darmowe przekąski

Inne informacje

The recruitment process includes CV selection, a phone screening with a recruiter (approximately 15 minutes), and an initial face-to-face interview with the manager at the Warsaw office; whether the interview is one meeting or split into shorter slots is to be confirmed.

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